Book the practical guide to world-class it service management pdf free

Take a behind the scenes look at the past present and future of IT Service Management and set your organization on a path to World Class Service Desk and ITSM This guide contains 6 Core and 12 World Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization along with a flexible process model that can be adapted to most businesses and how the process works in practice plus proven and practical models and Tips for Success from high performing organizations on implementing the process The technical content takes a mid level view to be useful to a broader group of readers and is complemented by other relevant chapters including A Brief History of IT Service Management Understanding ITIL COBIT and ISO The Consumerization of IT Making Sense of Cloud and On Premise Enterprise Service Management A Culture of Excellence An Approach to Leverage Technology The Exploration of Service Automation The Practical Guide to World Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead The Practical Guide To World Class IT Service Management

• Kindle Edition
• 460
• The Practical Guide To World-Class IT Service Management
• Kevin J. Smith
• 03 August 2024